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To report a water leak or water emergency you can call 850-248-5010 during regular office hours or you can call 850-872-4786 after regular office hours.
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We are located at:3410 Transmitter RoadPanama City FL 32404
Our office hours are 7:30 a.m. to 5 p.m., Monday through Friday.
Review our Checking for Leaks page for information on this.
Visit our Common Leak Causes page to get this information.
To find out which service area you are in, view our Service Area Map (PDF).
Review our payment options page to determine whether you want to pay in person, via drop box, online, over the phone, or through the mail.
To set up a new water and/or sewer account you must come in to the Bay County Utility Services Administration Building at:3410 Transmitter RoadPanama City, FL 32404
You will need to complete an application, provide a picture ID, a copy of the lease or proof of sale for the home, and pay a deposit. The deposit includes a water deposit of $60, a sewer deposit of $110, and a $40 non-refundable service charge which will total $210. If you have an irrigation meter there is an extra $60 deposit which will make your deposit $270, set up all together. If you choose to set up your irrigation account at a later date, you will have a deposit of $60 plus the $40 non-refundable service charge that will total $100 for the irrigation account. Deposits are retained on your utility account until you terminate services. They are then applied to your final bill and any outstanding fees. You will be billed for the remaining balance or refunded the difference.
To set up a commercial/business water and sewer account, you must come into the Bay County Utility Services Administration Building. You will need to complete an application, provide a picture ID and pay a deposit. Commercial/Business deposit amount increase based off of meter size. The minimum deposit for water is $150, sewer $150, and a $40 non-refundable service charge which will total $340.
The due date for all residential water / sewer bills is 15 days after the bills are mailed. Accounts for which payments are not received by the due date will receive a 10% late penalty. Any accounts that have not been paid within 15 days of the due date (30 days after bills are mailed) will be subject to disconnection. Accounts disconnected for non-payment will require payment of the outstanding balance plus a reconnect fee in order to restore service. Deposits will not be used to cover the past due balance. The fee to be reconnected is $40.
Beginning September 1, 2016: Accounts that are disconnected for non-payment will be reconnected the same day if payment is made by 5 p.m. on the day of disconnect. Accounts that are paid after the day of disconnect will be turned on the same day if payment is made by 1 p.m. Any accounts paid after 1 p.m. will not be reconnected until the next business day. Bay County Utilities will no longer offer after hour reconnection.
The most common locations for the master water supply valve in a home or apartment are:
Once you've located the master valve, mark it with something distinctive bright paint, a flag or ribbon. This will save valuable time should you ever experience interior flooding or other crises requiring quick water shut-off.