Utility Services

Utility Services building Contact Us

Bay County Utility Services Department
3410 Transmitter Road
Panama City, FL 32404

Phone: (850)872-4785
Fax: (850)872-4805

Location Map
Office Hours: 7:30 a.m. – 5:00 p.m.

Frequently Asked Questions

What payment methods are available for me to pay my utility bill?

There are four options on how you can pay your utility bill.

  1. In Person. The Bay County Utility Services Administration Building is located at 3410 Transmitter Road in Panama City. We accept cash, checks, money orders, and Visa, MasterCard and Discover (with valid ID).
  2. Drop Box. The drop box is located to the right of the front entrance of the Utility Services Department Building. You can drop your bill off at any time in that box. The box is emptied every morning, Monday through Friday.
  3. Credit card over the phone. You can call the Bay County Utility Services Administration Building at (850) 872-4785 to pay your utility bill over the phone with a credit card. We accept Visa, MasterCard, and Discover.
  4. Through the Mail. You can mail in your Utility payment by sending it to the Utility Services Department building. Please give the mail enough time to get here so that there is no late fee applied.

Where do I go, what do I need to do, and what do I need to bring to set up a new water and sewer account?

To set up a new water and or sewer account you must come into the Utility Services Administration Building. There is an application you must fill out, bring ID because we will need a copy of that, and also there is a deposit. The deposit includes a water deposit of $30.00, a sewer deposit of $80.00, and a $15.00 Service charge which will total $125.00. If you have an irrigation meter there is an extra $30.00 deposit which will make your deposit $155.00.

Where do I report water leaks or water emergencies?

To report a water leak or water emergency you can call (850) 872-4785 during regular office hours or you can call (850) 872-4786 after regular office hours.

What can I do if I have a leak and don’t know where it’s coming from?

A series of simple tests will identify the most common types of leaks:

  1. Double-check to see that all water was turned off. What about automatic refill usage, such as the pool, fountain, water softener, automatic ice maker, and hot water heater?
  2. Is the leak indoors or outdoors? Turn off the master shutoff valve, and if the flow indicator is still spinning, your leak is outdoors between the meter and the shutoff valve. Locate and repair underground leaks as soon as possible, because if left unchecked, they could cause property damage.
  3. If the leak is indoors, first check the toilets. Shut off all toilets using the valve at the wall behind the toilet, and check the flow indicator. If it stops spinning, at least one toilet is spinning. Turn them on one by one, checking the flow indicator after each one; more than one toilet could be leaking.
  4. Check other appliances, including water softener, water heater, water cooled air conditioner, and automatic ice maker. Almost all have bypass valves. Turn them off one by one, checking the meter between each.
  5. Turn off the master valve to the irrigation system and check the meter. This will identify a leak in the headworks of the irrigation system, but not in the distribution pipes or sprinkler heads.
  6. If none of these tests locate your leak, it’s time to call the plumber.

How do I know who services water to my home?

To find out which service area you are in view our Service Area Map pdf format.