Payment Options

What Payment Methods Are Available for Me to Pay My Utility Bill?

Online Payment Pay anytime through our online payment portal. You will need your account number to complete your transaction.

• Accepted payment types: Visa, Mastercard, Discover, American Express, Venmo, PayPal, Google Pay, Apple Pay, and eCheck
• Additional features: 
  • Auto Pay – Set up automatic payments so you never miss a due date
  • Recurring Payments – Schedule ongoing payments on a regular basis
  • Scheduled Payments – Choose a future date for your payment to process
  • Text to Pay – Receive a text message and pay directly from your phone

Phone Payment Pay by phone by calling (888) 528-2092. Have your account number ready when you call. Follow the automated prompts to complete your payment.

• Accepted payment types: Visa, Mastercard, Discover, American Express, and eCheck

Mail Payment Send your payment by mail along with your payment stub. Please allow 5–7 business days for processing.

• Mailing address: 3410 Transmitter Rd, Panama City, FL 32404
• Make checks payable to: Bay County Utilities

In-Person Payment Visit our office during normal business hours to pay in person. Staff is available to assist with payments and answer any account questions.

• Location: 3410 Transmitter Rd, Panama City, FL 32404
• Accepted payment types: Visa, Mastercard, Discover, American Express, Venmo, PayPal, Google Pay, and Apple Pay

Drop Box For your convenience, a drop box is available at our office for after-hours payments.

• Location: 3410 Transmitter Rd, Panama City, FL 32404
• Checks only – no cash accepted
• Please include your payment stub with your check

On the Go Pay at a convenient location near you. We partner with third-party retailers and payment centers throughout the area.