Where do I go, what do I need to do, and what do I need to bring to set up a new water and sewer account?

To set up a new water and/or sewer account you must come in to the Bay County Utility Services Administration Building at:
3410 Transmitter Road
Panama City, FL 32404


You will need to complete an application, provide a picture ID, a copy of the lease or proof of sale for the home, and pay a deposit. The deposit includes a water deposit of $60, a sewer deposit of $110, and a $40 non-refundable service charge which will total $210. If you have an irrigation meter there is an extra $60 deposit which will make your deposit $270, set up all together. If you choose to set up your irrigation account at a later date, you will have a deposit of $60 plus the $40 non-refundable service charge that will total $100 for the irrigation account. Deposits are retained on your utility account until you terminate services. They are then applied to your final bill and any outstanding fees. You will be billed for the remaining balance or refunded the difference.


To set up a commercial/business water and sewer account, you must come into the Bay County Utility Services Administration Building. You will need to complete an application, provide a picture ID and pay a deposit. Commercial/Business deposit amount increase based off of meter size. The minimum deposit for water is $150, sewer $150, and a $40 non-refundable service charge which will total $340.

Show All Answers

1. Where do I report water leaks or water emergencies?
2. Where are you located and what are your office hours?
3. What do I do if I'm under a precautionary boil water notice?
4. What can I do if I have a leak and don't know where it's coming from?
5. How do I know who services water to my home?
6. How can I tell if I have a leak?
7. What payment methods are available for me to pay my utility bill?
8. Where do I go, what do I need to do, and what do I need to bring to set up a new water and sewer account?
9. How do I have my service restored after disconnection for non-payment?
10. How do I locate the master water valve in my house?