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Address Numbering

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1. How do I verify an address?

An application form (PDF)  can be emailed, faxed or you can come into the office to fill out the form to verify your existing address. Please check address verification and include the full address being verified with the parcel identification number. 

2. How do I get or apply for a new address?

An application form (PDF) can be mailed, faxed or you can come into the office to fill out the form. A property deed, parcel identification number and $55 dollars are required for a new address. It takes approximately 3 to 5 days for the address to be complete.

3. What information do I need to get an address for a new home?

Property deed, parcel identification number and land use/zoning approval. For large parcels or parcels for which a second dwelling will be added, a site plan will be required.

4. How much does it cost to get an address?

It costs $55 for each new address. For new subdivision developments only, call the Address Numbering Section at 850-248-8071 for fee details.

5. How many homes can I put on my land?

Call the Bay County Planning and Zoning Department at 850-248-8250 for land use and zoning. If your property is in the city limits of Callaway (phone: 850-871-6000), Parker (phone: 850-871-4104), or Springfield (phone: 850-872-7570), please call that city’s Planning and Zoning Department for approval.

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Animal Control

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1. How can I adopt a new pet from Bay County Animal Control?

Please feel free to visit Bay County Animal Control at 6401 Bayline Dr. Panama City, Fl. Or contact us at (850)-767-3333 or by visiting our website at Bay County Animal Control.

2. What if I have lost my pet?

If your pet has decided to go on an adventure without you please contact Bay County Animal Control at (850)-767-3333 to see if your pet has been located by one of our officers or to submit a lost report.

3. What is the cost associated with the adoption of a pet?

For any information regarding the adoption process and the fees involved please visit our page Adopting a Lifelong Friend.

4. I have stray cats around my home, how can I get them removed?

Bay County Animal Control has traps available for use for a refundable deposit of $35.00. The deposit will be returned to you upon Bay County Animal Control receiving the trap. Please be aware that there are some things to keep in mind when using a cat trap:

• We find most of our clients have success when the trap is set at night.
• Bay County Animal Control will service traps once a day.
• For the safety of the animals and all people involved, only one animal should be in a trap at a time.
• Bay County Animal Control will not service a trap with more than one animal in it.
• You are free to bring the trap and animal to Bay County Animal Control to be serviced.

5. I have stray (or owned) dogs running loose in my neighborhood, what can I do?

If the animal is a stray or you are unaware of where the dog lives, you can contact Bay County Animal Control at (850)-767-3333 and an officer may be dispatched out to your address to patrol for the animal and locate it. If the dog is owned, and you are aware of the owner's location please visit our page here for further help and steps that can be taken.

6. Where does Bay County stand on "Community Cats"?

Bay County Ordinance does not allow for owned, feral, "community" or otherwise stray cats to roam freely in the county. While Bay County Animal Control does not actively seek out feral cats to trap and remove from properties, traps are available for use at our shelter. Please keep in mind that trapping stray cats is a legal option for the removal of unwanted animals and Bay County Animal Control will assist with servicing traps throughout the county. Cats that are located or trapped off property will be impounded and transported to Bay County Animal Control, and any owners of the impounded cat may receive a citation in accordance with county ordinance 4-43: Prohibition against animals-at-large and animals in beaches and parks.

7. Does Bay County Animal Control handle wildlife?

Concerns About wildlife are best addressed by calling the Florida Fish and Wildlife Commission or by visiting their website. However if you find yourself in any unsafe situation concerning wildlife, i.e. a snake, raccoon or opossum inside your home, please contact Bay County Animal Control at (850)-767-3333.

8. How many animals am I allowed to have in Bay County?

There is no ordinance within Bay County's municipal code that dictates how many animals an individual is allowed to have on property. However, if you live within city limits you may wish to contact your city's local Code Enforcement as your city may have an ordinance in place.

9. Does Bay County Animal Control handle alligators?

Concerns about alligators or other dangerous wildlife are best addressed by calling the Florida Fish and Wildlife Commission or by visiting their website.

10. Will Animal Control micro chip my pet?

Bay County Animal Control will microchip your pet for a fee of $15.00. All pets that are adopted from Bay County Animal Control receive a microchip before leaving the facility.

Please be aware that a microchip is not a GPS location device but rather an identification tag, much like a name tag on a collar. Please be sure to contact the manufacturer with your updated owner information.

11. Is there a charge for copies of Animal Control reports?

Generally if it is a copy of a specific activity you are searching for, if the report for the activity is under twenty (20) pages there will be no fee charged to the requesting party. However large cases where multiple activities or an extensive history is involved, a fee of $0.15 per page may be charged. It is recommended you contact the Bay County Animal Control at (850)-767-3333 for the specific activity that you are requesting.

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Bay County Private Property Debris Removal and Demolition Program

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1. What is eligible in the program?

Debris Removal 

• Hazardous limbs, trees, stumps, or other debris caused by Hurricane Michael that is near a commonly used area or maintained space of a property.
• The eligible areas on a property will be determined on an individual basis following a field survey.
• Demolition
• The demolition and debris removal of a structure that is a unsafe as defined per Chapter 17-1 of the County Code

2. What is NOT eligible under the program?

• Debris removal from vacant lots, unimproved property, and unused or unmaintained areas
• Debris on agricultural lands used for crops or livestock
• Concrete slabs or foundations-on-grade

3. What is the purpose of the Right-of-Entry (ROE) and Hold Harmless Agreement (HHA)?

• The ROE grants right of property access and entry to the County, its agencies, contractors, and subcontractors for inspecting, removing, and clearing eligible storm-generated debris.
• The HHA releases the County, State, their agencies, contractors, and subcontractors for damage of any type, whatsoever, either to the property or persons situated thereon and releases, discharges, and waives any action, either legal or equitable which might arise out of activities on the property during property inspection, debris removal and/or demolition.

4. Why is an ROE needed?

• Gaining legal access to private property is an important aspect of a remediation project from start to finish. Multiple facets of a project may require access to a property even before the actual debris removal or demolition begins.
• In some cases, you may be requested to grant access to your property even though the actual construction project area will not affect your property. For example, an ROE may be needed to grant access through the private easement that exists on your road and property to get to a project site. Right of entries are often requested at the beginning of the project to prevent future delays later on.

5. Do I have to sign the ROE?

• A right-of-entry is a completely voluntary document. Your land is private and therefore it is your decision to waive the right to grant access. However, an ROE may be a requirement for the project to proceed. Failure to agree and sign a ROE may jeopardize the implementation of a project that could benefit you and/or your community.

6. Does agreeing to an ROE mean I am agreeing to the whole project?

• In most cases, no. Signing the ROE does not mean you are agreeing to having the project implemented. Agreeing to allow access to your property will allow the County and its contractors to access your property to perform a site inspection and collect the information necessary to submit to FEMA for review and approval.
• You may withdraw from the program anytime prior to the start of debris removal or demolition activities on your property without consequence. If you choose not to proceed after work has begun, you may be liable for the cost of work completed to date.

7. I think my property is eligible for debris removal or demolition. What do I do now?

• Complete a ROE and HHA agreement at one of the County’s intake centers:

Bay County Government Center 8 a.m. – 5 p.m. Monday – Friday 840 W 11th St, Code Enforcement Office Panama City, FL 850-704-6041 Email: tdr.baycountyppdr@tetratech.com    *On Saturdays the center will be open from 9 a.m. – 1 p.m. at the Bay County Library at 898 W. 11th St., Panama City, FL

Youngstown 8 a.m. – 5 p.m. Monday – Friday Bear Creek Fire Station 11771 U.S. 231 Youngstown, FL 32466 850-704-0426

• Do not forget to bring the following with you:
  • A copy of your insurance policy (if insured)
  • Proof/statement of loss from insurance company (if insured)
  • Copy of your driver’s license
  • Proof of ownership (warranty deed, tax statement, etc.)
    • County property appraiser data can be used to verify ownership as well
  • If the property is owned by multiple persons, both parties may be required to sign the ROE and HHA based on how the property is titled

8. Do I have to pay for these services?

• With ROE you must submit a copy of your homeowner’s insurance policy.
• If your insurance policy covers disaster related debris removal or demolition, there may be an equitable charge to prevent duplication of benefits for services or you may be ineligible for the PPDR program.
• This program was designed to help individual homeowners without the means to remove disaster debris or demolish unrecoverable structures on their property following a major disaster.

9. If I have homeowner’s insurance, can I still participate in the debris removal program?

• Yes. However, to avoid a duplication of benefits provided by the state or federal government, your insurance company may be required to provide payment from your policy designated for debris removal or demolition to the government.

10. What portion of my homeowner’s policy will the local government collect for debris removal?

• It depends on the policy that you have. There are generally two types of debris removal coverages in a homeowner’s insurance policy:
  • Specified Amount: If your homeowner’s insurance policy contains a separate, debris-specific clause, the local government will only collect the specified amount designated in the debris removal clause. These clauses are typically capped at a percentage of the coverage amounts listed in the policy (for example, 5 percent of the value of a primary structure, other structure, and personal property). You will not owe the local government any additional money, even if the actual costs to remove the debris exceeded the amount designated in your insurance policy for debris removal.
  • No Specified Amount: If your homeowner’s insurance policy does not have a separate, debris-specific clause and instead includes the costs of debris removal in the total coverage, the local government will only collect insurance proceeds for debris removal after you have rebuilt your home. The local government will only collect any available insurance proceeds, if any, after the rebuild. If there are no remaining funds, the homeowner will not owe the local government any additional money for debris removal.

11. Can I use my debris removal insurance policy to remove items that are ineligible for removal under the County’s program?

• Yes. If you have a specified amount for debris removal in your insurance policy, you may use your insurance proceeds to remove disaster debris that is ineligible for removal under the program (e.g., swimming pools, patios, concrete slab, etc...). The local government will only collect remaining insurance proceeds, if any, after you have removed ineligible debris.

12. If I participate in this program, will the County have the right to take all of my insurance proceeds?

• No. The County will only seek reimbursement from the insurance carrier as stated above. The County will not attempt to collect any insurance proceeds designated for rebuilding.

13. How soon will the work be done?

• Eligible private property debris removal or structural demolition is a long process with multiple approvals.
• Be patient, you will be contracted the week during which work will be scheduled at your property.
• Approval and scheduling of structural demolition on properties will take even longer and undergo additional reviews and approvals.

14. What if I’m a renter?

• Only the legal owner/owners can sign up a property for this program
• Some rental properties may be considered commercial which is subject to additional review

15. I own commercial property. Am I eligible for the program?

• Commercial properties can be submitted under this program but eligibility for the program will be determined on a case by case basis

16. What happens after I submit my ROE and HHA?

• The County and its contractors will review your ROE and HHA and reach out to schedule a site visit. During the site visit, information about the property and eligible hazards that are a result of Hurricane Michael will be documented, and this information will be submitted to FEMA representative for review and approval under the program. Only after approval by FEMA, will the County and its contractors begin debris removal or demolition services.

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Budget Office

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1. How does the County generate revenue?

Revenue is generated through multiple sources, including ad valorem taxes and non-ad valorem assessments; fees for services; grants; gasoline taxes; impact fees; and other sources.

2. How does the County decide where to spend my tax dollars?

There are several factors that determine where tax dollars are spent, such as constitutional and state mandates, public safety, programs essential to reducing future costs, the rising cost of insurance, the County’s strategic plan and strategic focus areas, input form citizens during the budget process and other necessities at the time of budget formulation.

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Builders Services

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1. I am in a flood zone. The cost to repair my house will be more than 50% of the value of the structure. What am I required to do?

The Bay County floodplain ordinance and section 404.5 and section 606.2.4 of the Florida Existing Building Code would require the structure to meet the current floodplain ordinance for new construction.  Additional information can also be found from FEMA publications by clicking here.

2. Where can I view the code books?

The Florida Building Code can be viewed on the International Code Council website.

3. What are the requirements for repairing roof due to hurricane damage?

Please click on link to view document regarding repairs to roofs due to hurricane damage.

Repairs to damaged roofs

4. When is a building permit needed?

A building permit is needed to construct, enlarge, alter, repair, move or demolish a building or structure.

5. Where and how do I apply for a building permit?

Apply at the Builders Services Division office. Our hours are from 8 a.m. until 5 p.m., Monday through Friday. Checklists showing the items required to be submitted for a permit are available on our Forms page.

6. What are the barrier requirements for a residential swimming pool?

The barrier requirements can be found in Chapter 45 of the 6th Edition Residential Building Code.  The Department of Health website also has valuable information.  Just click here.

7. When is a fire safety review or fire inspection required?

All new structures other than one and two family dwellings must comply with the Florida Fire Prevention Code and be reviewed and inspected accordingly.  All existing structures must also comply with Chapter 43, NFPA 101 of the Florida Fire Prevention Code and be reviewed and inspected accordingly.

8. How long will it take to get a permit?

A complete submittal for a residential permit may take up to seven days for plan review and permitting. Commercial projects may take fourteen days or longer depending upon the complexity  A life-safety plan review is required for all structures other than one and two family dwellings subject to the Residential Building Code.

9. How long is a building permit valid?

Typically, as long as work is being performed on the project, the permit is valid. It is required to obtain a valid inspection to verify ongoing construction. If 180 days elapse without an approved inspection, your permit expires.

10. How much does a building permit cost?

The cost will depend on the intended use, size and type of construction of the building. A building permit for a typical 2,000 s.f. site-built, single-family dwelling, the permit fee plus plan review fee plus state surcharge would be $746.20 plus any impact fees. Sub-permits are sold separately. View more information on permit fees (PDF).

11. How do I request an inspection?

Inspection requests may be called in or emailed. They must be in before 2 p.m. to be scheduled for the next business day.

12. I plan to purchase or build a house. Can you tell me if it is in a flood zone?

Planning and Zoning provides flood zone information for unincorporated Bay County. You may contact our Planning and Zoning Department at 850-248-8250.

13. What are the requirements for a mobile homes?

Manufactured homes are regulated by the Florida Department of Motor Vehicles under section 320.823 of the Florida Statutes.  The installation standards can be found in the Florida Administrative Code Rule 15C-1.0101 through 15C-1.0109 along with Rule 15C2-001 through 15C-2.011. The setup and installation is inspected by the building department after a permit is issued.  All mobile homes must be installed by a licensed installer.  HUD homes are not subject to the Florida Building Codes but site built additions to the home such as decks and stairs or added rooms must meet the Florida Building Code, Residential.   Please click here for additional information regarding wind zones and renovations to homes.

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Builders Services - Contractor Licensing

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1. How do I know if I am hiring a reputable contractor?

First, is the person you are dealing with licensed? If you aren’t sure you can call Contractor Licensing at 850-248-8350 or the Florida Department of Business and Professional Regulation at 800-342-7940. Choosing a Contractor will give you a few simple guidelines to follow.

2. What exam categories does Bay County offer?

Contractor Licensing offers the following examination categories:

• Alarm System Contractor I
• Alarm System Contractor II
• Aluminum Erection Specialty
• Building Contractor
• Class A Air Conditioning
• Class B Air Conditioning
• Commercial Pool/Spa
• General Contractor
• Home Improvement Specialty
• Journeyman Air Conditioning
• Journeyman Electrical
• Journeymen Gas
• Journeyman Mechanical
• Journeyman Plumber
• Lighting Maintenance Specialty
• Limited Electrical
• Low Voltage Systems Specialty
• Marine Specialty Contractor
• Mechanical Contractor
• Plumbing Contractor
• Residential Contractor
• Residential Pool/Spa
• Roofing Contractor Unlimited
• Sheet Metal Contractor
• Sign Specialty Electrical
• Sign-Non Electrical Specialty
• Swimming Pool/Spa Service
• Unlimited Electrical
• Utility Line Electrical

3. How much will my initial Bay County contractor license / competency card cost; and what are the annual renewal fees?

Learn about the registration and renewal fees on the Contractor Licensing page.

4. Does Bay County reciprocate contractor licenses with other counties?

Yes. If exam and experience requirements are the same as Bay County. If you are interested in a reciprocal license, you will need to submit an application (PDF) for approval.

5. Can I renew my Bay County Competency Card by mail?

Yes. Renewal of your competency card may be done by mail. Simply download and complete the Renewal form (PDF), attach a copy of last year’s competency card and current insurance information, include the appropriate payment as indicated on the form, and mail to Bay County Builders Services.

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Code Enforcement

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1. Does the Bay County Code Enforcement Division enforce codes in the cities located within the County?

No. We only enforce codes in the unincorporated areas. Each municipality has their own Code Enforcement Department:

• Callaway: 850-871-6000
• Lynn Haven: 850-265-2961
• Mexico Beach: 850-648-5700
• Panama City Beach: 850-233-5100
• Panama City: 850-691-4593
• Parker: 850-871-2825
• Springfield: 850-872-7570

2. Does the Code Enforcement Division enforce building codes?

The Code Enforcement Division investigates unfit, unsafe and blighted structures, per Chapter 17 of the Bay County Code. 

The Builders Services Division is responsible for contractor licensing, plans review, issuing building permits and investigating work without permits, and performing inspections for compliance with the Florida Building Code.

3. Do I need a permit to remove a tree in my yard?

Permits are only required to remove protected trees in the Urban or Suburban Service Area, and any Historic, Specimen, Champion, or Heritage trees. Permits are issued through Planning and Zoning. You can see the tree ordinance in the Bay County Land Development Regulations, Chapter 19, Section 1911. For more information, contact Planning and Zoning at 850-248-8250 or click here to fill out an application.

4. Does the Code Enforcement Division regulate contractors and contractor concerns?

No. The Builders Services Division regulates contractors and contractor concerns.

5. I want to put up a fence. Do I need a permit?

No, but there are restrictions concerning fencing. You can see the fences and hedges ordinance in the Bay County Land Development Regulations, Chapter 13, Section 1305 (PDF).

6. Do I need an occupational license to operate a business in unincorporated Bay County?

Presently, Bay County does not have an occupational license. However, zoning regulates where businesses are allowed. You need to contact Planning and Zoning at 850-248-8250 for questions concerning zoning, or see the zoning guidelines by viewing the Bay County Land Development Regulations (PDF).

7. Can I place a sign advertising my business on the right-of-way?

No. Signs are not allowed on the right-of-way. View other sign restrictions in the Bay County Land Development Regulations, Chapter 30 (PDF).

8. Where do I file a septic tank or standing sewage complaint?

Septic tanks and sanitary nuisances are regulated by the Bay County Department of Health. You can contact them at 850-481-4812 or by visiting their website.

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Communications Office

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1. How do I request public records?

To submit a new request, please click the New Request link and complete the form.
Or write or call
Bob Majka, County Manager
840 W. 11th St.
Panama City, FL 32401
(850)248-8140

2. How do I acquire a death certificate?

If you are looking for a Death Certificate please contact the Florida Department of Health Bureau of Vital Statistics.

3. I am a member of the media. How do I request an interview?

To request an interview, please call Bay County Communications Director Valerie Sale at 850-248-8170.

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Emergency Management

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1. Do I live in an evacuation zone, surge zone, or flood zone?

Visit the GIS map gallery to download Hurricane Preparedness maps.

2. Where is the nearest hurricane shelter?

Bay County uses public schools for hurricane shelters. Depending on the nature of the event and school construction / renovation, different schools may be used each year. Stay tuned to local media or call 850-784-4000 to find out which schools may be utilized in any given event.

3. Where do I find information on Post disaster re-entry?

Visit the Post Disaster Re-Entry page for information and application.

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Facilities Management

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1. How do I report a maintenance issue such as a blown light bulb, clogged drain, or stained carpets?

Maintenance issues and/or service requests should be reported through Cartegraph.

2. How do I request a more extensive facility project such as an office remodel, building expansion, or bathroom addition?

Facilities Management projects are requested by completing the Facilities Project Requirements Form which can be found in the Quick Links section on this web page. Completed forms should then be submitted via email to Michelle Arnold.

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Fire Services

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1. What district do I live in?

Visit the GIS map gallery to download the Fire Districts and Population map.

2. How do I get a fire report for insurance purposes?

Call 248-6040 if you live in Unincorporated Bay County and request one, or let your insurance company make the request. It is not required for you to leave your name and number, however if it makes it more convenient for you, we will call you when the report is ready.

3. Where do I get a burn permit? Do I even need one?

If you aren’t sure about yard debris or land clearing, it is best to call your local Forestry Office. If you need a permit, they will supply you with one. The counties served are Bay, Calhoun, Gulf, Holmes, Jackson, Walton, and Washington. For more information, contact:

• Chipola Forestry Center
  Florida Division of Forestry
  715 W 15 Street
  Panama City, FL 32401
  Phone: 850-872-4175
• Call 850-373-1801 for burn permits from the Florida Division of Forestry

4. Can I burn anything I want in my yard?

It is illegal to burn household garbage including paper products, treated lumber, plastics, rubber materials, tires, pesticide, paint and aerosol containers. For more information visit the Division of Forestry Outdoor Burning and Forest Fire Laws webpage.

5. What about fireworks?

Only Florida approved fireworks are allowed, we encourage people to leave fireworks for professional displays.

6. How can I become a volunteer firefighter?

Applications may be submitted online or on the Human Resources (HR) kiosk located in the lobby of Human Resources. The HR kiosk is available for use during normal business hours Monday through Friday from 7:30 a.m. to 5 p.m. Library computers are also available for use. If this is the first time you are applying using our online job application, you will need to create an account and select a username and password. After your account has been established, you can build an application by clicking on the "Build Job Application" link. As part of the application process, the Bloodborne Pathogens (BBP) presentation and quiz (PDF) must be completed before the online application will move to the next step of reviewing. 

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GIS

Show All Answers

1. How do I use the Interactive Map?

To get a feel for the tools and control of the Interactive Map download our help document (PDF).

2. What does my land use designation mean?

If your property is in unincorporated Bay County you can find details about land use regulations on Bay County Planning and Zoning web page. If the property is in a city we have a list of city contact information here.

3. What does my evacuation zone or storm surge zone mean?

To find out more information about what your evacuation zone or storm surge zone means to you please contact Bay County Emergency Management.

4. How do I find my Flood Zone?

There are two ways to find out your flood zone. It available on our interactive map BayView or on the FEMA Flood Map Service Center.

5. How do I have a map made?

Maps are available from Bay County GIS for a small fee to cover printing costs and staff time. The fee schedule for printed materials is available here (PDF).

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Human Resources

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1. What Benefits are available?

View our benefits summary.

2. Do you accept general applications?

No. Applications are accepted for current posted vacancies only. If you are interested in employment in a job classification that is not currently posted, you may complete a job interest card. This job interest card will be emailed to you the next time the job classification is open for recruitment. When you receive the notice, you must complete an online employment application to be considered for employment.

3. What is the closing date of the position?

When you visit our External Job Openings website, each position will have a closing date or shown as "Continuous."

4. Will I be contacted for the position?

Only applicants chosen for an interview will be personally contacted. All others will be notified of their status via email.

5. How do I apply online?

Visit the External Job Openings and build a personal account that will become available for access when you choose to apply for an open vacancy. Complete instructions on how to build an account are available for viewing to assist in building the account. For those who do not have internet access, the Bay County Library has computers for public use or you may visit the Office of Human Resources (HR) during normal operation hours and use our kiosk to apply on line. The HR staff is available to assist you in building an account or viewing vacancies.

6. Will this application be used by all agencies in the County?

Applications will only apply to the positions that are available under the Board of County Commissioners. All other elected constitutional offices such as Sheriff, Property Appraiser, Tax Collector, Supervisor of Elections, Clerk of the Courts, and School Board are responsible for their own application process. You will need to contact the corresponding
Constitutional Office individually.

7. How do I check the status of my application?

No need to wonder, just log in to the website to check. Once the personal account has been established and application submitted for the vacancy, you may return to the website, sign in under the chosen user-name and password and review the status of your application as early as 24 hours later and through out the life of the vacant position.

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Mosquito Control

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1. What attracts female mosquitoes to humans?

Carbon Dioxide (CO2), hormones, and pheromones attract female mosquitoes to humans.

2. What purposes do mosquitoes serve?

Mosquitoes are an important link in the food chain. Many animals depend on them as a source of food.

During their aquatic stage, mosquito larvae provide food for the other aquatic insects such as, dragonfly nymphs and beetles, fish, frogs and other water-dwelling animals. As adults, mosquitoes are eaten by:

• Bats
• Birds
• Insects
• Lizards
• Spiders

Mosquitoes do not feed on blood alone. The blood meal that is taken, is used by the female to produce eggs. Both males and females need liquid nourishment for food. Plants provide the source of liquid nourishment. Mosquitoes feed on plant nectar, honeydew, fruit juices and liquids oozing from injured plants. Because of this need for nourishment, mosquitoes are important pollinators of wildflowers during this feeding process.

3. Why can't mosquito control programs spray during the day?

Mosquitoes are more active in the evening, and people are less active. Also, the spray will be lifted quicker from the ground due to rising air currents during the day. Daytime spraying is also not practiced in order to avoid killing beneficial insects.

4. When can I expect to see a spray truck?

When conditions meet the required criteria Bay County Adulticide Operation team members spray every district (broken down in to 6 routes) weather permitting. Team Members will work a district until complete before moving on to the next. Adulticide spraying can vary from year to year due to environmental conditions, which include rainfall amounts and tide changes.

5. Is the spray harmful to people or pets?

The amount of mosquito control pesticide that is sprayed from the trucks is not harmful to people or pets. However, as with any pesticide, it is a good idea to keep exposure to a minimum. For this reason, children should not be allowed to follow the mosquito trucks as people often did in the 1940s and 1950s.

Pets usually are repelled by the high pitch of the machine. Therefore, even if it seems that they are not spraying, the trucks should not be followed. Unless someone is very sensitive or allergic to pesticides, washing the skin with water is all that is needed. At the low insecticide dosage used, no symptoms should be experienced. People who are sensitive should call the office to notify us prior to any spraying.

6. Do mosquitoes carry AIDS?

No evidence to support that likelihood exists. If HIV infected blood is taken in by the mosquito, the virus is digested and quickly dies in the mosquito's stomach. If a mosquito takes a partial HIV infected blood meal from a person and then immediately feeds on an uninfected person, there would not be enough HIV particles present to transmit the disease.

7. What criteria are used when deciding when and where to spray?

Treatment for larval mosquitoes occurs only when problem species of mosquito larvae are found in large numbers. This involves constant monitoring of mosquito larvae habitats. Heavy rainfalls and exceptionally high tides can cause high increases in larval populations, which will soon advance to the adult stage where they become problems for humans.

Spraying for adult mosquitoes occurs only after the targeted species of mosquito has reached a point where they have become a documented problem. In order to spray for mosquitoes, certain types of mosquitoes must be found in significant numbers.

8. Who oversees pesticide applications?

Florida mosquito control programs are established and operated according to the procedure given in the Mosquito Control Law, Chapter 388 Florida Statue (F.S) and the Mosquito Control Rules, Chapter 5E-1 3, Florida Administrative Code (F.A.C.) The Federal Insecticide, Fungicide and Rodenticide Act of 1972 (FIFRA) requires that the Environmental Protection Agency (EPA) be certain that all personnel handling hazardous or restricted chemicals be trained to do so correctly and safely and that they be certified as pesticide applicators.

The state agency administering the certification is appointed by the governor of each state. In Florida, the Department of Agriculture and Consumer Services (DACS) is the lead agency. The law requires that every person applying pesticide be certified or be supervised by a certified applicator. Every Florida district and program goes to great lengths to see that all personnel are trained in proper handling, use and application of pesticides. There are training courses offered throughout the year and each winter there is a week long short course which offers job specific training. This training results in the certification of all mosquito control personnel.

Program directors must abide by a number of laws and regulations to provide for the safe use of pesticides by all employees. Directors are obligated to meet the requirements of the right to know law and the Occupational Safety and Health Act (OSHA). Ultimately, directors are responsible for everything that goes on within their administration.

9. What if I am allergic to DEET?

There are many repellents that do not contain DEET that can be applied to the skin. Products with citronella (an oil extract from a lemon-scented grass) or eucalyptus can be purchased in health-food or camping/outdoor stores. Avon’s Skin-So-Soft, is widely used as a repellent but it is not effective for all people. These are good choices for children, although they must be reapplied more frequently. All of these are much less effective than DEET.

If your child is under the age of 5 years old, always check with your family doctor before you apply any repellent.

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Parks & Recreation

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1. Are dogs allowed in the parks?

Zollie Young Dog Park located at 3839 East 43rd Street and Everitt Avenue Dog Park located at 1137 Everitt Avenue are off-leash dog facilities. For more information, please call our office at 850-248-8730.

2. Do I need to reserve the park for a special event?

No, the parks are first come first serve.

3. What are the park's hours?

Our parks are open daylight to dusk.

4. Can I park my RV or camp overnight?

Camping over night is not allowed in the County parks.

5. What telephone number should I call for maintenance issues after 5 p.m.?

Call Bay County Control center at 850-784-4000.

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Planning & Zoning

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1. What is planning and zonings role in mobile home permitting?

These permits must be issued in compliance with the Bay County Comprehensive Plan and related Land Development Regulations. This compliance determination must be made by the Planning and Zoning Division and must be done in concurrence with the designation of a street address. Contact Planning and Zoning by either emailing us or calling 850-248-8250 to determine correct zoning on the parcel prior to applying for building permit.

2. How do I get a commercial development permit?

These permits must also be issued in compliance with the Bay County Comprehensive Plan and related Land Development Regulations. Commercial projects require a Development Order to be issued prior to the issuance of any building permits. This development order is issued by the Planning and Zoning Division.

3. What is the zoning on a particular lot or parcel of land?

You can obtain this information from the Planning and Zoning Division. Staff prefers to have the parcel identification number (also known as an RE Number ) to accurately verify the parcel location. The parcel ID number may be obtained from the newer versions of the Warranty Deed, or from the Property Appraiser's Office.

4. When do I need a tree removal permit?

Anytime you remove a protected tree you need a removal permit. What is considered a protected tree? A protected tree is an oak tree over 30 inches in diameter or greater (diameter is calculated by measuring circumference at breast height and then dividing this number by Pi (which is 3.14)).

5. When do I need a land clearing permit?

Any time you use heavy machinery to clear a parcel of land for construction or for any other purpose other than timber farming activities on lands designated for such, you need a land clearing permit. If the parcel of land is over 3 acres in size the land clearing permit must be issued in association with a development order. If under 3 acres, a land clearing permit can be obtained from the Planning and Zoning Division. Call us at 850-248-8250 or email us.

6. Where can I get a copy of the bay county comprehensive plan or land development regulations?

You can view these documents online: view the Bay County Comprehensive Plan (PDF) and the Land Development Regulations (PDF).

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Public Works - Engineering

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1. How can I initiate a Participating Paving Program?

Each project is initiated by the property owners. The Board of County Commissioners may approve the project when a majority of the owners sign a petition agreeing to participate, and not more than 40% object at the public hearing, or in writing.

2. After the petition is received when will the actual construction of the project begin?

Usually in less than 6 months. Projects are processed in the order they are received to be fair to all applicants. Actual construction time is less than 2 months on most projects.

3. After completion who maintains the road?

The Bay County Roads and Bridges Division maintains the road.

4. Does the property owner have to pay their portion of the project in full at completion of the project?

The property owner's assessment can be paid at the completion or a monthly-amortized payment schedule can be arranged for up to 60 months. There is also a hardship provision if the property owner qualifies.

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Public Works - Municipal Services Benefit Unit

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1. What is a MSBU?

A Municipal Service Benefit Unit (MSBU) is a mechanism for property owners within unincorporated areas of the County to receive services for which they currently do not have. Examples of these are Water, Sewer, Re-use Lines and Paved Roads.

2. Who pays for the construction?

All costs are paid by all the affected property owners within the affected benefit area.

3. Will my taxes go up?

No, this is not a tax, only the property owners within the benefit area pay for the improvement through a special assessment.

4. How much will this cost?

Each project is created individually; therefore a specific cost cannot be set, however an estimate will be provided.

5. How do I pay?

Payment of the MSBU special assessment charge can be made in two different ways. The special assessment charge can be paid in full at the beginning of the assessment, or it can be combined with the annual property tax bill over 10 years.

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Public Works - Stormwater Utility

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1. How much is the fee?

Starting with the 2006 tax roll, developed residential parcels will be charged at flat fee of $40 and developed commercial parcels will be charge a flat fee of $200. Qualified senior citizens, disabled veterans and disabled persons shall be exempt from the payment of the stormwater utility fee for residential developed property for that parcel of real property, which is the homestead of the qualified citizen. In addition, community cemeteries shall be exempt.

2. What is a Qualified Senior Citizen Exemption?

Qualified Senior Citizen' is a person who qualifies for the additional homestead exemption pursuant to Ordinance Number 99-21 (codified in Bay County Code Section 14-6).

3. What is a Disabled Veterans Exemption?

The homestead of any individual who qualifies for the additional disabled veteran ad valorem homestead exemption under §196.081 or §196.091, Florida Statutes.

4. What is a Disabled Person Exemption?

The homestead of any individual who annually qualifies for the additional disabled person ad valorem homestead exemption under §196.101, Florida Statutes.

5. What is a Community Cemetery?

"Community Cemetery" means any small, stand-alone burial ground, without any owner of record, historically used for interments by members of the community.

6. What is a developed Property?

Developed property means real property, which has been altered from "natural" state by the addition of any improvements such as a building, structure or impervious surface.

7. How is developed residential parcels defined?

"Residential Developed Property" means each developed parcel the Property Appraiser has classified as land use type 1, 2, 4, 5 and 50, under the land use classifications (type) of the Florida Department of Revenue as set forth in §12D - 88, Florida Administrative Code. Each unit in a condominium shall be a separate "residential Developed Property."

8. What is a Florida Department of Revenue Land Use Type?

The Florida Department of Revenue land use is classified and described as follows:

• 0000 - Vacant Residential Parcels
• 0100 - Single Family
• 0200 - Mobile Homes
• 0300 - Multi Family 10+
• 0400 - Condominium
• 0500 - Cooperatives
• 0600 - Retirement Homes
• 0700 - Miscellaneous Residential
• 0800 - Multi Family 10-
• 1000 - Vacant Commercial
• 1000 - 3900 Improved Commercial
• 4000 - Vacant Industrial
• 4100 - 4900 - Improved Industrial
• 5000 - Improved Agricultural
• 7000 - Institutional Vacant
• 7100 - 7900 - Institutional

Property owners can find their parcel land use classifications by doing a property search on the Property Appraisers website. The classification is listed as property type.

9. What if the information regarding my parcel type is incorrect and therefore am billed incorrectly in the tax bill in November? How do I get it corrected?

The parcel information to include land use type and senior citizen exemption are obtained from the Property Appraiser and is based on the last certified tax roll. Should you find any discrepancies in the parcel information used for the stormwater utility billing and fee, we will take your information, please contact the Engineering Division. We shall verify the information and coordinate with the property appraisers to make corrections.

10. How will the Stormwater Utility Fee be billed?

The charge is a service fee, not a tax. However, to save administrative costs, it will be billed annually on the property tax bill and collected by the tax collector.

11. How much money will the County collect from the stormwater charge?

The flat fee stormwater charge will generate an estimated $1.5 million.

12. What period of time does the stormwater charge cover and when will the stormwater charge be payable?

The stormwater charge is re-imposed annually and is payable, as part of your tax bill, each year between November 1 and March 31.

13. I don't pay taxes now due to homestead exemption. Will I have to pay the stormwater charge?

Yes, unless you are a qualified senior citizen, disabled veteran or disabled person. Stormwater charges are different than ad valorem taxes and the stormwater charge applies to all developed property uses regardless of homestead exemption. 

14. I received a discount for early payment of my taxes. Will I receive the same discount for my stormwater charge?

Yes. The same discounts and penalties applicable to ad valorem taxes will also apply to stormwater charges collected on the tax bill.

15. I currently claim a deduction for property taxes on my income tax return each year; can I claim a deduction for this stormwater charge?

This is a question for your tax adviser. However, generally a stormwater charge against your residence is not a valid income tax deduction. However, if you own rental property or a business, the stormwater charge may be deductible when computing your income taxes. Please contact your accountant or income tax preparer for information regarding your specific situation.

16. I have a tenant in my house. Should the tenant pay the stormwater charge or will I have to pay it as the property owner?

Like property taxes, stormwater charges are billed to property owners only; each property owner or landlord will have to determine how the tenant should share in the stormwater charge costs.

17. Is the accompanying notice a bill?

No, this is preliminary notice of the stormwater charge that will appear as an additional line item on your property tax bill in November.

18. If a property is considered high and dry, why is it charged?

There may not be a problem on a specific piece of property or in a neighborhood, but the runoff from the property and the neighbor's property contributes proportionately to the County's overall stormwater system. All of those who enjoy living in Bay County benefit from positive actions to manage stormwater problems, and they all suffer when these problems are not addressed.

19. How will problems such as street flooding be solved?

The County is developing a Capital Improvement Plan, which will outline the projects, which will be undertaken to reduce pollution and minimize flooding. The County staff is aware of many drainage problems, but if a citizen knows of others, they can call the Roads and Bridges Division at 850-784-4050 to report problems. Not every drainage problem can be fixed immediately (it has taken nearly 100 years to create the present situation), but the County is committed to working to solve these problems as quickly as possible.

20. Is growth and new development the cause of all of these problems?

New development approved and built in the County since 1991 have had to meet strict regulations on the quality and quantity of stormwater runoff. New development is required to contain and treat their polluted stormwater runoff, but in older neighborhoods, retrofitting stormwater is costly and sometimes difficult. Many of our current problems are caused by stormwater runoff from development occurring before 1991. Today's cost to remove, replace and upgrade old pipes and drainage systems exceeds the cost to build new systems.

21. Where can I get more information?

If you have a question regarding the stormwater charge, you may contact the County Engineering Division at 850-248-8301, Monday through Friday between 8 a.m. and 5 p.m.

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Recover Bay County

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1. Can I burn my debris?

The ban on outdoor burning initiated after Hurricane Michael has been lifted for the unincorporated areas of Bay County. Outdoor burning is regulated by the Florida Forest Service (FFS). Current state restrictions on burning include a requirement to obtain permits for piles larger than eight feet in diameter and limit the pile to yard waste. Yard waste is any vegetative debris such as grass clippings, brush, leaves, tree limbs, palm fronds, etc. Residents must meet the required setbacks and the debris must fit in an eight-foot diameter pile or non-combustible container.

Outdoor burning of yard waste is allowed after 8 a.m. All fires must be extinguished one hour before sunset. It is illegal to burn household garbage including paper products, treated lumber, plastics, rubber materials, tires, pesticide, paint and aerosol containers.

Outdoor Burning Tips:
Clear an area down to bare soil around the pile to prevent the fire from spreading
Cover a non-combustible container with wire mesh to keep sparks from flying out and starting new fires

Please don’t burn within:
25 feet of forests
50 feet of paved public roads
25 feet of your house
150 feet of other occupied buildings

To obtain a burn authorization or for questions regarding outdoor burning, contact the Florida Forest Service Chipola Forestry Center at 850-373-1801.

2. Is FEMA assistance available?

Although the federal government cannot make you whole, it may be able to help your recovery move forward by providing grants for basic repairs to make your home safe, accessible and secure. FEMA assistance also may provide temporary help with a place for you and your family to stay while you build your own recovery plan. To apply visit DisasterAssistance.gov, or call 800-621-3362 (800-462-7585 TTY).  You will need  your social security number, daytime telephone number, current mailing address and address and zip code of the damaged property, and insurance information, if available. For more information about common questions and rumors, visit www.fema.gov/hurricane-michael-rumor-control.

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Roads & Bridges - Stormwater Runoff

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1. What is a drainage swale and why do I need it?

Drainage swales are an environmentally sensitive means of providing roadside drainage that is promoted by the Florida Department of Environmental Protection (FDEP) through the issuance of swale exemptions to General Stormwater Permit requirements. Nearly all subdivisions constructed during the last 10 years have used swales to convey runoff from the subdivision roads to retention basins and outfalls.

In addition to conveying stormwater, the intention of a swale is to provide stormwater treatment by allowing some portion of the runoff water to infiltrate into the ground versus completely running off to an outfall. The infiltration process cleans the runoff water and provides a natural recharge to the ground water. The FDEP swale requirements allow the stormwater 72 hours to infiltrate into the ground.

Frequent problems with drainage swales are that they are filled in by residential landscaping efforts or the flow line to an outfall is blocked by a driveway without a culvert. Another frequent problem is the high water table found in many areas of Bay County. The water table will not allow the stormwater to infiltrate into the ground and the swales stay "wet" all the time.

2. Why does water stand in my yard following a rainstorm?

Standing water can be caused by a number of factors. First and probably foremost the yard should be graded such that there are no depressions and the water is directed toward an outfall. That outfall may be the roadside drainage system of swales, ditches and pipes or backyard drainage swales or ditches that eventually lead to an outfall. Frequently the flow of backyard drainage systems is blocked by privacy fences or other yard improvements. While roadside drainage systems are generally located on county property (road right-of-ways) which is maintained by the County, backyard drainage systems are not generally dedicated to the County and maintenance is the responsibility of individual property owners or a homeowners association.

Given the relatively flat terrain of Bay County and the frequently found high water tables, stormwater can be expected to stand for several days prior to it’s being absorbed into the ground. This is especially true during the rainy season when the ground is already highly saturated and the storage capacity provided by wetlands is already full.   

3. Why is there water in the bottom of my ditch all the time?

There may be a number of reasons for water standing in a ditch following a rainfall. First, the ditch may be blocked or obstructed so the stormwater runoff can not flow to an outfall point. Second, the ditch may be deeper than the flow line of the drainage structures (pipes and/or inlet boxes) and the remaining water will have to be absorbed into the ground. And finally, you may be located in an area with a high water table and the water in the ditch may be ground water which will not be absorbed. One means of checking this situation is to check the level of the water several days after the rainfall and determine whether the level is lowering over time. You can also check the level of the ground water by digging a hole on your property and determining the elevation of the water table of the adjoining land.

4. What regulations control stormwater runoff from new developments?

The Bay County Land Development Code regulates new developments within the county. Included in the provisions of the land development code are stormwater quality and quantity criteria. Stormwater quality refers to ensuring the quality of the stormwater runoff prior to the water exiting the development site. The land development code requires new developments to meet the criteria as established by the Florida Department of Environmental Protection and U.S Army Corp of Engineers. Specifically, the Bay County Land Development Code governs the quantity of stormwater generated by a development.

New developments are required to control their stormwater runoff through attenuation measures. Attenuation requirements include the stipulation that a development cannot release more stormwater than was released before the development occurred for the 25-year rainfall event. Attenuation is generally provided by retention/detention basins or other means of storage.

(As a side note: The 25-year rainfall event produces a quantity of precipitation that will fall over time based on a 100% probability that a rainfall event of this specific volume and duration will occur every 25 years. Because a 25-year rainfall event occurs this year does not mean there will not be another rainfall of this magnitude for another 25 years. There is a 4% probability that a 25-year event will occur in any given year and a 100% probability that at least one 25-year rainfall event will occur every 25 years.)

5. I am concerned about the quality of our bays and natural water bodies, what is being done to protect them?

Stormwater can be a significant source of pollution if not treated properly. In Bay County the major pollution problem caused by stormwater is the sediments that runoff from dirt roads. These sediments not only affect the clarity of the water but also the deposits adversely affect seagrass beds and block navigation ways.

The County has undertaken an aggressive program of stabilizing dirt roads with open graded asphalt with limited County funds and through the Participating Paving Program (whereby the residents pay 50% of the road improvement costs). In addition to stabilization the County has built a number of sediment basins which detain the stormwater runoff long enough for the sediments to settle out of the water.

6. How can I make sure the new home I plan to purchase does not flood?

While there are no guarantees depending on the nature of the storm event, there are several indicators that can be checked to provide some reasonable assurances that your home will not be subject to routine flooding. First, the Federal Emergency Management Agency (FEMA) publishes flood control maps that depict the 100 year flood zone and for many areas provide the elevation of the 100 year flood. This elevation can be compared to the Finished Floor Elevation (FFE) of your new home.

Second, the FFE of your home should be one-foot or higher than the elevation of the adjacent road. Roads are generally built at a sufficient elevation to not "over-top" during normal rain events. Therefore if your home is higher than the road it is less likely to be subject to flooding. If your home is not higher than the road, there should be some means for conveying the stormwater runoff around your home to a lower area.

Finally, you may also get in touch with the County Stormwater Engineer who works in the Public Works Department and is aware of those areas that have previously been identified as flooding problem areas. Engineering's main phone number is 850-248-8301, an after-hours emergency number is 850-784-4000.

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Roads & Bridges- General Information

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1. What are the hours for Roads & Bridges?

Monday - Friday, 7:00 am – 5:00 pm.

2. Who do I call in case of an Emergency if the Roads & Bridges Office is closed?

Call the Roads and Bridges Division at 850-248-8810. After normal duty hours, your call will be automatically transferred to Bay County Emergency Management.

3. How do I report pot holes, street drainage problems, etc.?

Call Roads & Bridges at (850) 248-8810 to put in a work request.

4. Who do I call if there is a tree on the County right-of-way that may need to be cut back or removed?

Call Roads & Bridges at (850) 248-8810 to put in work request.

5. When will my dirt road be graded?

All County maintained dirt roads are graded on a 4+/- week rotating schedule.  If you need to make a request for grading, or if you have a special request, please call (850) 248-8810.

6. What are the Road Crews doing on my road?

You may contact Roads & Bridges at (850) 248-8810 to find out what type of work is being done in your area. 

7. Who do I call for dead animal removal on a County maintained roadway?

Please contact the Division of Animal Control at (850) 248-6034.

8. Who should I contact about signage or traffic signals on County Roads?

Call the Traffic Management Center immediately at (850) 248-8750.

9. Who should I contact about signage or traffic signals on State Roads?

Florida Department of Transportation at (850) 270-1489. 

FDOT

10. Who do I call for trash pick-up questions or concerns?

Please contact Solid Waste at 850- 236-2212.  Roads and Bridges does not provide a trash or yard debris pick-up service.

11. Who do I call for dead animal removal on a County maintained roadway?

Please contact the Division of Animal Control at 850-767-3333.

12. Who should I contact about signage or traffic signals on State Roads?

The Florida Department of Transportation maintains all State Roads.  They can be reached at (850) 270-1489.

13. Who do I call for a street light that is not working?

Call Gulf Power at (800) 487-6937 or go to Gulf Power Report a Streetlight Outage.

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Traffic Concerns

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1. How do I report a missing or damaged traffic sign?

Contact the Bay County Traffic Engineering Division at 850-248-8740 between 8 a.m. and 5 p.m. To report a damaged or missing street sign after normal working hours, call 850-784-4000. To report a damaged or missing street sign, send an email.

2. How do I report a traffic signal malfunction?

To report a malfunction, contact the Bay County Traffic Engineering Division at 850-248-8740 between 8 a.m. and 5 p.m. To report a damaged or malfunctioning traffic signal after normal working hours, call 850-784-4000.

3. How do I request speed humps in my neighborhood?

Speed humps can be requested by any of the following methods:

1. Neighborhood requests (a minimum of five signatures from the owners of five separate properties in the neighborhood will be required before the study will be initiated).
2. Regulatory agency request (i.e., Sheriff).
3. Bay County Traffic Engineering Staff field reviews.

All requests should be sent to the:

Bay County Traffic Engineering Division
840 W 11th Street
Panama City, Florida 32401

For additional information please read the Speed Hump Policy and Procedures for residential areas page 

4. How do I request a traffic study?

Contact the Bay County Traffic Engineering Division at 850-248-8740 between 8 a.m. and 5 p.m.

5. How do I obtain traffic count information?

You can obtain traffic count information by visiting The Florida Department of Transportation planning page.

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Transit

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1. How do I qualify or schedule a ride with Bayway On Demand?

Bayway On Demand has intake staff dedicated to helping you with any applications, questions, and/or scheduling rides. Please call 850-785-0808 Monday through Friday from 8 a.m. to 4:30 p.m.

2. How do I know what route to ride and when the bus will be there using BayWay?

Please visit our webpage, at www.baywaytransit.org, for bus routes and real time tracking.

3. Where can I buy day and/or monthly ride passes for BayWay?

There are two ways day passes and/or monthly ride passes can be purchased:

1.  On-board any bus;

2. In person at the Bayway office, Monday through Friday from 8 a.m. to 5 p.m., located at 920 Wilson Avenue, Panama City, FL 32401.

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Utility Services

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1. Where do I report water leaks or water emergencies?

To report a water leak or water emergency you can call 850-248-5010 during regular office hours or you can call 850-814-8869 after regular office hours.

2. Where are you located and what are your office hours?

We are located at:
3410 Transmitter Road
Panama City FL 32404

Our office hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.

3. What do I do if I'm under a precautionary boil water notice?

Under a precautionary boil water notice, any one of the following methods can disinfect water used for consumption.

• Bring the water to a rolling boil and holding it there for one minute.
• Use a disinfecting chemical. If water cannot be boiled, put eight drops of common household bleach –which is 1/8 teaspoon of common household bleach into one (1) gallon of tap water, shake it, and allow it to stand for thirty (30) minutes before drinking.  If the water is cloudy, use 16 drops or about 1/4 teaspoon of bleach, shake it, and let it stand for 30 minutes. There should be a slight chlorine odor. Use common household bleach that has 5% to 6% active ingredients. Use food grade containers. Do not use bleach that has perfume scents added.
• Using water purification tablets or iodine that many sports and camping stores sell.

Consumption includes brushing teeth, washing fruits and vegetables and homemade ice. Tap water may be used for showers, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes, nose, or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted.

“Precautionary Boil Water Notice” will remain in effect until work is completed and a bacteriological survey shows that the water is safe to drink.

For more information, please contact Bay County Utility Services at (850) 248-5010. 

4. What can I do if I have a leak and don't know where it's coming from?

Visit our Common Leak Causes page to get this information.

5. How do I know who services water to my home?

To find out which service area you are in, view our Service Area Map (PDF).

6. How can I tell if I have a leak?

Review our Checking for Leaks page for information on this.

7. What payment methods are available for me to pay my utility bill?

Review our payment options page to determine whether you want to pay in person, via drop box, online, over the phone, or through the mail.

8. Where do I go, what do I need to do, and what do I need to bring to set up a new water and sewer account?

To set up a new water and/or sewer account you may complete the application online Bay County Portal (billingdoc.net) or come in to the Bay County Utility Services Administration Building at:
3410 Transmitter Road
Panama City, FL 32404

You will need to complete an application, provide a picture ID, a copy of the lease or proof of sale for the home, and pay a deposit. The deposit includes a water deposit of $60, a sewer deposit of $110, and a $40 non-refundable service charge which will total $210. If you have an irrigation meter there is an extra $60 deposit which will make your deposit $270, set up all together. If you choose to set up your irrigation account at a later date, you will have a deposit of $60 plus the $40 non-refundable service charge that will total $100 for the irrigation account. Deposits are retained on your utility account until you terminate service. At the time of termination, deposits will be applied to your final bill and any outstanding fees. You will be billed for the remaining balance or refunded the difference.

To set up a commercial/business water and sewer account, you must come into the Bay County Utility Services Administration Building. You will need to complete an application, provide a picture ID and pay a deposit. Commercial/Business deposit amount increase based off of meter size. The minimum deposit for water is $150, sewer $150, and a $40 non-refundable service charge which will total $340.

Water service can only be started same day as long as we have received a completed application, lease or proof of ownership, photo ID, deposit and before 4:00pm Monday-Thursday excluding Friday and holidays. If the request is after 4:00pm (M-Th), Friday, weekends or holidays it will be processed the next business day. 

 

Termination of water service can only be terminated by the account holder and will be completed same day as long as it is received before 1:00pm Monday-Thursday excluding Friday and holidays. If the request is after 1:00pm (M-Th), Friday, weekends or holidays it will be processed the next business day.

9. How do I have my service restored after disconnection for non-payment?

The due date for all residential water / sewer bills is the 20th of every month.  Accounts for which payments are not received by the due date will receive a 10% late penalty. Non-payment accounts will be subject to disconnect on or after the 5th of the following month.. Accounts disconnected for non-payment will require payment of the outstanding balance plus a service fee ($40.00)  in order to restore service. Deposits will not be used to cover the past due balance. Accounts will be reconnected same day if payment is received by 4:30pm on the day of disconnect. Payments made after the date of disconnect prior to 1:00pm will be reconnected same day. All others will be reconnected the following business day. 

10. How do I locate the master water valve in my house?

The most common locations for the master water supply valve in a home or apartment are:

• Near the Clothes Washer Hook-Up
• Near the Water Heater
• Where the Water Supply Pipe Enters the Home

Once you've located the master valve, mark it with something distinctive bright paint, a flag or ribbon. This will save valuable time should you ever experience interior flooding or other crises requiring quick water shut-off.

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Utility Services - Laboratory Services

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1. Can you test my drinking water?

Generally, no. The drinking water is tested before it leaves the water treatment plant and at various locations throughout the distribution system. If you live in a municipality that purchases water from Bay County, contact your water provider to see what services are available. If you purchase your water directly from Bay County, please contact the Utility Services Department at 850-248-5010 with any specific concerns.